Download my Rug Authorization Form Here
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Unreasonable clients never cease to amaze me.
Don’t get me wrong, 99.9% of our clients are wonderful. We market purposefully to get the best clients.
But even now and then….UGGH.
We picked up 10 rugs a year and a half ago. The other day, we finally delivered them back to the client after at least two dozen phone calls.
The client said we’re missing one of her rugs…and, of course, it’s a $10k rug that’s missing.
All the rugs were tagged as soon as we picked them up. They were described well on the authorization form, but for some reason, we don’t have pictures of the rugs that we picked up.
The signed rug authorization may be the only thing saving our butt. It says the rug is our property after 120 days if the rug isn’t picked up.
Get my rug authorization form FREE above.
Thankfully, the authorization says that all the rugs had pet damage. Even a $10k rug isn’t worth much with pet urine in it.
Plus, the authorization says that she has to pay us $20 per month, per rug….so she owes us $3,600.
The client was quick to tell us that we should call our insurance company. She thinks she’s getting $10,000.
MAKE SURE YOU GUYS ARE TAKING PICTURES OF RUGS.
Oh boy. These are the not-so-fun times of running a rug cleaning biz.
What would you do?
Download the copy of our rug authorization form FREE above.